Ship Charges and Options will be shown at check out. Do use the "Drop Down" Shipping option to view any options offered for your order.

Canadian Ship Charges:

Under $75.00 (CAD): $13.99

$75.00 to $149.99: $9.99 FLAT FEE SHIPPING!

Over $150.00: FREE!

Orders are sent out via Canada Post or courrier, depending on the size and location the order is travelling to.

Depending on what method of shipping the customer chooses. (On small orders within Canada, we also offer "Stamp- No tracking". Otherwise orders are sent tracked and you will receive an email with tracking info.

We do try to fill orders as quickly as possible. Any delays or out of stock situations we will reach out right away for direction. Otherwise, do expect your order to be en route to you as soon as same day, to just a few days wait depending on volume of orders that day!|

For orders outside Canada, we will fill out customs paperwork as needed to ship. The customer will navigate customs in their respective countries when receiving the order. *See your respective countries customs info/direction.

Dissapointed with your order? Reach out and we will work with you on the issue.

We sure do! Simply choose the "In-Store Pick Up" option at checkout when placing an order. (The drop down menu when you choose available ship methods)

Yes, you can do order additions. Easiest way is to place an additional order. In the "Notes" section of your order, let us know its an order addition and we will combine. *In the shipping section, choose "In-Store Pick up" as your ship option, so you are not charged again for shipping.

We will do the addition and ship together.

Once the order is filled and ready we will contact you to advise it is ready for pick up.

Following that, just come in store during our regular store hours and speak to the staff about your order pick up.

Hours:

Mon- Thurs: 11am to 5pm

Friday: 11am to 7pm

Saturday: 11am to 5pm

Sunday: Closed.

We source our products from around the globe! We are a foot on the ground supplier of beading supplies, in that we do go on buying trips globally, in the efforts to bring you product directly from the artists hands to yours.

Since day 1, we have focused on bringing the best pricing to all our customers, so there is not a 2 tier program. (our motto has always been that we prefer to sell 2 strands of beads at a lower price to our customers, than 1 pricy one). 😁

We do not formally do repairs in store. Simple repair question? We will do our best to give direction and assist you with your query.

Some staff will do repairs/ work, which is outside the store. (Their own side business). Talk to staff for more info. *This is not a Mhai O Mhai service.

We don't custom order in product, however the entire store has been built on suggestions from our customers! Let us know what you're looking for and we will do our best to stock it.